Refund & Return Policy

Returns

Customers may request a return within 7 days of receiving their order if the item is damaged, defective, or incorrect.

To be eligible for a return:

The item must be unused and in its original condition.
The item must include all original packaging and tags.
Proof of purchase may be required.

Non-Returnable Items

Used or worn products.
Products damaged due to customer misuse.
Clearance or final sale items.

Damaged or Incorrect Orders

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery at info@primefits.shop with clear photos of the issue.

Refunds

Once your return request is reviewed and approved, a refund or replacement will be arranged. Processing times may vary depending on the payment method and circumstances.

Shipping Policy

Order Processing:
Orders are typically processed within 1-2 business days after confirmation.

Delivery Times:

UAE: 1-4 business days
International orders: Delivery times vary by destination.

Shipping Delays:
While we strive to deliver orders on time, delays may occur due to weather conditions, customs procedures, public holidays, or other circumstances beyond our control.

Information We Collect:
We may collect the following information:

Name
Phone number
Shipping address
Email address
Order information

How We Use Your Information:

To process and fulfill orders.
To provide customer support.
To improve our products and services.
To communicate important updates regarding your orders.

Information Sharing:
We do not sell, rent, or trade customer information. Information may be shared only with trusted service providers involved in payment processing, order fulfillment, and delivery.

Data Security:
We implement reasonable security measures to protect customer information from unauthorized access, disclosure, or misuse.

Terms & Conditions

By using our website, you agree to: